S H I P P I N G & R E T U R N S
| S H I P P I N G I N F O R M A T I O N
We offer complimentary UPS Ground shipping on net orders over $95, within the 48 contiguous U.S. states, excluding Alaska and Hawaï.
The UPS Ground shipping costs are calculated as follows on your net order, after any discount code or gift card applied, and before sales tax:
- $0 to $29.99 — $5.00 flat rate
- $30.00 to $59.99 — $8.00 flat rate
- $60.00 to $94.99 – $10.00 flat rate
- $95.00 and more — Free
The sales tax in Florida is 6%. It is applied on the net value of every order shipped to a Florida address. In some counties, a sales surtax is imposed (county tax). The sales tax is not applied if the order is shipped to other US states.
We process and ship only authorized purchases, and we reserve the right to change or cancel any order due to unauthorized, altered or ineligible information. But don't worry, we'll contact you first to get the right information and make sure you receive your amazing order.
Each order is processed within one (1) to three (3) business days and is shipped from our atelier in Miami, Florida from Monday to Friday, except holidays and very hot Summer days in Florida.
Each customer who provides a correct e-mail address receives the UPS tracking number by e-mail to track the order. If not, please contact us at firstname.lastname@example.org.
We ship to any residential and business addresses, but as per UPS policies, we are unable to ship to P.O. boxes. Please note one order means one destination address at a time.
- Special shipments? express? or questions about your order?
We can ship to Alaska, Hawaï and international addresses, please contact Alixx with your order summary at email@example.com to know the rates.
We can also offer express shipment, please contact Alixx with your order summary at firstname.lastname@example.org to know the rates. Remember that the costs are calculated based on the size and weight of your order.
You want to add a product? or change the destination address? Don't worry, you can contact us after you submitted your order online, please call us immediately at (305) 903-5076. We will do our best to accommodate your request.
| R E T U R N S & E X C H A N G E S
Upon receipt of your order, please check carefully your shipping box. We always make sure our products are properly packed so that you receive them in the best condition. If a package is damaged, please check the product(s) inside and contact Alixx email@example.com if there is any issue within seven (7) days of receiving your order. Don't forget to send us picture(s) of any damaged product(s).
We replace damaged items or offer a refund.
- Boo hoo, returns?
We hope you will always love your Alixx order, but if after hours and days of thoughts, you are sure you made a bad decision, then you can return your order and we will refund it. We don't offer refund on shipping charges. You are also responsible for the return shipping charges to Alixx located at: 7311 NW 12th St. Suite 12, Miami, FL 33126.
Returns are accepted within seven (7) days of receiving your purchase, and don't forget to provide us a copy of your original receipt and the product(s) you want to exchange. Please, please, please pack them very carefully in their original shipping boxes if possible, our products are fragile.
We don't accept returns of used and opened products.
Once we receive your return, we will check the conditions of the product(s) and the packaging, and we will determine if they are in resalable condition. Then, we will proceed to the refund within one (1) to three (3) days after receiving the returned product(s).