Frequently Asked Questions

About Alixx

Where are you from?

Alixx is a family business founded in Waterloo, Belgium in 2009 and created by French creator Alix de La Mensbruge. In 2014, she decided to cross over the Atlantic and set up a new workshop in Miami, Florida. Read more about our story here.

Where are the products produced?

Alixx scented candles and reed diffusers are all handmade, meaning hand poured, assembled and packed in the United States. 

About Our Candles

Do you have any burning instructions?

Yes, we do! Please see our Candle Care section in order to get the best experience out of your Alixx products - click here.

What are your fragrances made of?

Alixx scents are created by Master Perfumers from the capital of perfume Grasse, located in the South of France. They are developed to create unique and delicate experiences to embody the Alixx atmosphere. Our scents are safe to human health and you will not find any harmful ingredient. Each perfume is composed of 70% to 90% of essential oils. The creation is controlled by independent organizations and the ingredients have never been tested on animals.

Why are your vases so different from others?

Alixx vases are created by European glass blowers. These are from a place where the artistry is highly valued and the know-how has been transmitted for centuries, from one generation to another.

Please note that due to the artisan way of producing, each glass vase is unique in its own way. The colors and the sizes might slightly differ from one model to another. These variations are not considered a default but a proof of craftsmanship.

Can I reuse/repurpose my vase?

Of course! And it is one of the foundations of the brand. Give your vases another life and reuse them for other purposes. Maybe a drinking glass, a flower vase, an orchid pot or make up holder. Let your creativity run free!

How can I remove the remaining wax?

Put the candle in the freezer for 2-3 hours and then, remove the remaining wax with spoon or butter knife. Then, feel free to wash your container by hand or in the dishwasher.

What kind of wax does Alixx use?

We use a vegetable wax to allow a clean and healthy burn. Our apricot and coconut blend offers a wonderful release of our perfumes. Our wax is also colorless, odorless and has a clean white color.

What are your wicks made of?

The Alixx wicks are made of the finest cotton from the United States.

About Our Diffusers

How does the diffuser work?

Pour the fragrance oil in the glass container and put all the reed sticks inside. The sticks will soak up the fragranced oil and diffuse the scent into the air. Put your diffuser in a place where there is air flow in order to get the best scented experience. We advise that you reverses the reed sticks once a week to prevent the oil from blocking the tiny holes in the reeds.

Do you have any special instructions for the diffusers?

Please never leave a diffuser unattended and keep out of the reach of children and pets. Do not drink the liquid and avoid contact with your eyes and skin. Please remember that the liquid may stain. 

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