FAQ

 

A B O U T   A L I X X

Where are you from?

Alixx is a family business founded in Waterloo, Belgium in 2009 and created by Parisian creator Alix de La Mensbruge. In 2014, she decided to cross over the Atlantic and set up new workshop in Miami, Florida. This location is now the only active one and supplies all our stockists around the world. 

 Where are the products produced?

Alixx scented candles and reed diffusers are all handmade, meaning hand poured, assembled and packed in the United States.

 Where are the raw materials coming from?

All our raw materials are carefully chosen in Europe and in the United States. Alixx is working closely with local suppliers to reduce its ecological footprint and support both European and American economies.

 Where do the orders ship from?

All orders ship from our workshop in Miami, Florida. We ship within one (1) to three (3) business days via UPS Ground. Customers will receive a tracking number along with delivery estimate once their order is on its way.

 When will I receive my order?

Online orders do not ship on the weekend and during holidays. Once the order is picked up by a UPS driver in Miami, Florida it will take one business day to ship to Florida addresses. Two business days for Georgia, Alabama and South Carolina destinations. Three business days to ship to other Southern states and the East coast. Between three to four business days to ship to the Midwest and Central states. Finally, five business days are needed to deliver orders on the West coast.

If you have any questions regarding your order, please contact us at hello@alixx.com.

 

A B O U T   O U R   C A N D L E S

Do you have any burning instructions?

Yes, we do! Please see our Candle Care section in order to get the best experience out of your Alixx products. Or click here to be redirected.

What are your fragrances made of?

Alixx scents are created by Master Perfumers from the capital of perfume Grasse, located in the South of France. They are developed to create unique and delicate experiences to embody the Alixx atmosphere. Our scents are safe to human health and you will not find any harmful ingredient. Each perfume is composed of 70% to 90% of essential oils. The creation is controlled by independent organizations and the ingredients have never been tested on animals.

Why are your vases so different from others?

Alixx vases are created by European glass blowers. These are from a place where the artistry is highly valued and the know-how has been transmitted for centuries, from one generation to another. 

Please note that due to the artisan way of producing, each glass vase is unique in its own way. The colors and the sizes might slightly differ from one model to another. These variations are not considered a default but a proof of craftsmanship.

Can I reuse/repurpose my vase?

Of course! And it is one of the purpose of our brand. Give your vases another life and reuse them for other purposes. Maybe a drinking glass, a flower vase, an orchid pot or make up holder. Let your creativity run free!

How can I remove the remaining wax?

Put the candle in the freezer for 2-3 hours and then, remove the remaining wax with spoon or butter knife. Then, feel free to wash your container by hand or in the dishwasher.

What kind of wax does Alixx use?

We use a vegetable wax to allow a clean and healthy burn. Our apricot and coconut blend offers a wonderful release of our perfumes. Our wax is also colorless, odorless and has a clean white color.

Why is no wax more natural than another?

Each kind of wax comes from natural resources. They are all non-toxic and biodegradable. A candle smoke is not more harmful than the smoke from a toaster. Our wax supplier is certified ISO9001, ISO14001, and member of the ICCA Responsible Care Initiative to improve health, safety and environmental performances. As a leader on the market, it uses modern technologies that allow getting emissions far below legal requirements.

What are your wicks made of?

The Alixx wicks are made of the finest cotton from the United States.

 

A B O U T   O U R   D I F F U S E R S

How does the diffuser work?

Pour the fragrance oil in the glass container and put all the reed sticks inside. The sticks will soak up the fragranced oil and diffuse the scent into the air. Put your diffuser in a place where there is air flow in order to get the best scented experience. We advise that you reverses the reed sticks once a week to prevent the oil from blocking the tiny holes in the reeds.

How long does the diffuser last?

The diffuser lasts for about 6 months. The fragranced oil is alcohol-free for a longer diffusion time.

Do you have any special instructions for the diffusers?

Please never leave a diffuser unattended and keep out of the reach of children and pets. Do not drink the liquid and avoid contact with your eyes and skin. Please remember that the liquid may stain.

Why are the glass & the refill sold separately?

We have always wanted to give the opportunity to the consumer to mix and match the colored glass with the fragrance oil of his/her choice. Plus, once you are done with your first diffuser, you don't need to purchase another glass again. You can simply choose a new or same refill, which is composed of the reed sticks and the fragranced oil.

Why have you chosen to include a diffuser in your collection?

The diffuser is a nice complement to a scented candle that permanently diffuses the fragrance thanks to a liquid scent and natural reed sticks. For some people who do not enjoy the small maintenance that require candles, you barely need to take care of your diffuser - simply reverse the reed sticks every once in a while.

Are the candles and diffusers' perfumes similar?

Yes, they are exactly the same.